Privacy Policy

iPlexSoft respects the privacy of website visitors, prospective students, registered participants, trainers, and other individuals who interact with iPlexSoft Academy.

This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it, and what choices you may have.

1. Who We Are

For this Privacy Policy, “iPlexSoft,” “iPlexSoft Academy,” “we,” “us,” and “our” refer to:

[Insert Full Legal Company Name]
[Insert Address]
Karachi, Pakistan

2. Information We May Collect

Depending on how you interact with us, we may collect the following information.

Contact Information

• full name;
• email address;
• telephone number;
• WhatsApp number;
• city or location information voluntarily provided by you.

Course-Enquiry Information

• current status;
• student or professional status;
• educational background;
• professional background;
• preferred track;
• previous Odoo experience;
• preferred Weekday or Weekend batch;
• preferred timing;
• questions or messages submitted through forms.

Student Verification Information

Where a student discount is requested, we may ask for reasonable evidence such as:

• student ID;
• institution name;
• enrollment evidence; or
• similar academic proof.

We will only request information reasonably necessary to verify eligibility.

Enrollment Information

We may collect:

• selected course;
• selected batch;
• enrollment status;
• attendance;
• participation information;
• assignments;
• project submissions;
• assessment or performance information;
• certificate status.

Payment Information

We may collect:

• amount paid;
• payment date;
• bank-transfer reference;
• transaction number;
• payment status;
• invoice or receipt information;
• installment status.

If payments are handled through a third-party provider, payment-card or account details may be processed directly by that provider rather than stored by iPlexSoft.

Communications

We may retain communications sent through:

• email;
• WhatsApp;
• telephone;
• website forms;
• social media;
• customer-support channels.

Website and Technical Data

When you use our website, certain technical information may be collected automatically, such as:

• IP address;
• browser type;
• device type;
• operating system;
• referring page;
• pages visited;
• approximate location derived from technical data;
• time and date of access;
• website interaction data.

Cookies

Our website may use cookies or similar technologies for:

• essential website operation;
• security;
• preferences;
• analytics;
• performance;
• form functionality; and
• marketing, where used and permitted.

3. How We Collect Information

We may collect information:

• directly from you;
• through website forms;
• during registration;
• when you contact us;
• when you make payments;
• during course participation;
• from training activities;
• through cookies or analytics tools;
• from publicly available professional profiles where appropriate; or
• through authorized third-party service providers.

4. Why We Use Your Information

We may use personal information to:

• respond to enquiries;
• provide course information;
• process registrations;
• confirm enrollment;
• verify student-discount eligibility;
• process or reconcile payments;
• create receipts or invoices;
• manage Weekday and Weekend batches;
• communicate schedule updates;
• administer training;
• monitor attendance;
• manage practical projects;
• issue certificates;
• evaluate top performers for internship consideration;
• provide support;
• maintain course records;
• improve training;
• improve our website;
• prevent fraud or misuse;
• maintain security;
• comply with legal obligations;
• resolve disputes;
• maintain accounting or business records.

5. Internship Evaluation

Course-performance information may be used when identifying the top 3 performers for possible paid internship opportunities.

Relevant factors may include:

• course performance;
• project quality;
• attendance;
• problem-solving;
• communication;
• conduct;
• professionalism.

Internship selection does not involve an automatic decision solely by software unless explicitly stated.

6. Marketing Communications

Where appropriate, we may contact you about:

• future courses;
• batch openings;
• academy updates;
• events;
• relevant services; or
• educational opportunities.

You may ask us to stop promotional messages at any time.

Administrative messages relating to an existing registration or course may still be sent where necessary.

7. WhatsApp and Messaging Services

If you contact us through WhatsApp or another messaging service, information may also be processed under that platform’s own terms and privacy practices.

Do not send highly sensitive information through messaging channels unless specifically requested and appropriate.

8. Cookies and Analytics

We may use analytics tools to understand how visitors use the website.

Analytics information may help us understand:

• page visits;
• traffic sources;
• device types;
• popular content;
• user journeys;
• website performance.

Where non-essential cookies are used, appropriate notices or choices should be provided where required.

9. Essential Cookies

Essential cookies may be required for:

• website security;
• forms;
• session management;
• preference storage;
• basic website functionality.

Disabling essential cookies may affect website operation.

10. Third-Party Cookies

Third-party services may set their own cookies where tools such as:

• analytics;
• embedded content;
• social media;
• advertising; or
• payment tools

are used.

These third parties operate under their own privacy policies.

11. Who We May Share Information With

We may share personal information where reasonably necessary with:

iPlexSoft Personnel

Authorized employees, trainers, administrators, finance staff, or management who need the information to perform their responsibilities.

Service Providers

Providers that help us with:

• website hosting;
• email;
• cloud storage;
• communications;
• analytics;
• payments;
• accounting;
• IT;
• cybersecurity;
• forms or CRM services.

Professional Advisers

Where necessary, we may disclose information to:

• accountants;
• auditors;
• legal advisers;
• consultants; or
• insurers.

Authorities

We may disclose information where reasonably required:

• by law;
• by a valid court order;
• by an authorized government authority;
• for fraud prevention;
• for cybersecurity;
• to protect legal rights; or
• to protect people or property.

12. We Do Not Sell Personal Information

iPlexSoft does not sell participant personal information to advertisers or data brokers.

13. International or Cross-Border Processing

Some technology or cloud-service providers may process information outside Pakistan.

Where this occurs, we will seek to use reputable providers and reasonable safeguards appropriate to the nature of the information and applicable legal requirements.

14. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect information against:

• unauthorized access;
• accidental loss;
• misuse;
• alteration;
• disclosure; or
• destruction.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

15. Passwords and Credentials

If any training platform provides participants with usernames, passwords, or access credentials, participants are responsible for keeping those credentials confidential.

Credentials should not be shared with another person.

16. Training Environments

Training databases or systems may contain sample or demonstration data.

Participants must not upload confidential personal, employer, client, or financial information into training environments unless expressly authorized.

17. Photos and Video

We will not assume unrestricted permission to use a participant’s identifiable image for marketing merely because they enrolled in a course.

Where photos, testimonials, or promotional video are intended to identify a participant, we may request appropriate permission.

Participants may raise concerns about photography or recording with academy staff.

18. Testimonials

If a participant voluntarily provides a testimonial, we will obtain appropriate permission before publishing identifiable information where required.

A participant may contact us regarding future use of their testimonial, subject to materials already lawfully published or distributed.

19. Children and Participants Under 18

The course is not specifically directed at young children.

Where a participant is under 18, we may require parent or guardian consent before enrollment or before processing certain information.

20. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• course administration;
• certificate verification;
• payment and accounting obligations;
• legal requirements;
• disputes;
• fraud prevention;
• legitimate business records.

Information that is no longer needed will be securely deleted, anonymized, or otherwise handled appropriately where reasonably practicable.

21. Payment and Accounting Records

Certain financial, invoice, payment, and transaction records may need to be retained for accounting, tax, audit, legal, or compliance purposes even after a participant requests deletion of other information.

22. Your Choices and Requests

Subject to applicable law and reasonable verification, you may contact us to request:

• access to information we hold about you;
• correction of inaccurate information;
• updating of outdated information;
• deletion of information no longer needed;
• withdrawal from promotional communications; or
• clarification about how your information is used.

Some requests may be limited where information must be retained for legal, accounting, fraud-prevention, contractual, or dispute-resolution purposes.

23. Withdrawal of Marketing Consent

You may unsubscribe from promotional email or marketing messages at any time using the available unsubscribe method or by contacting us.

24. Accuracy of Your Information

Please inform us if your contact information changes.

Keeping information accurate helps us provide:

• schedule notifications;
• payment confirmation;
• certificates;
• course updates; and
• other administrative services.

25. Data Breaches and Security Incidents

If we identify a significant security incident involving personal information, we will assess the situation and take reasonable steps appropriate to the risk and applicable legal obligations.

26. Third-Party Websites

Our website may link to:

• LinkedIn;
• Odoo;
• payment providers;
• social networks;
• external resources.

This Privacy Policy does not govern those third-party websites.

Please review their privacy policies separately.

27. Social Media

If you interact with iPlexSoft on social media, the platform may independently collect information about you according to its own privacy terms.

28. Changes to This Privacy Policy

We may update this Privacy Policy because of:

• legal changes;
• new services;
• technology changes;
• website updates; or
• operational changes.

The latest version will be published with the updated effective date.

29. Complaints or Questions

If you have a question or concern about your personal information, please contact us first so we can review it.

30. Contact Us

iPlexSoft Academy
[Full Legal Company Name]
[Office Address]
Karachi, Pakistan

Privacy Email: [Insert Email]
General Email: [Insert Email]
Phone / WhatsApp: [Insert Number]