Refund, Cancellation & Deferral Policy

This policy explains how cancellations, refunds, transfers, deferrals, and course cancellations are handled for iPlexSoft Academy.

Please review this policy before making payment.

1. General Principle

We understand that plans can change.

At the same time, course seats, trainer schedules, classrooms, and learning resources are arranged in advance based on confirmed registrations.

For this reason, refund eligibility depends on when a cancellation request is received.

2. How to Request a Cancellation

Cancellation requests must be submitted in writing through:

• the official iPlexSoft email address; or
• another written channel formally accepted by iPlexSoft.

The request should include:

• participant name;
• course name;
• registered batch;
• payment reference; and
• reason for cancellation.

The date on which iPlexSoft receives the written request will be used to determine refund eligibility.

3. Participant Cancellation — 14 or More Days Before the Course Starts

If a participant cancels 14 or more calendar days before the first scheduled class, the participant may receive:

90% of the course fees already paid.

The remaining 10% may be retained to cover registration, administration, seat allocation, and processing costs.

4. Participant Cancellation — 7 to 13 Days Before the Course Starts

If cancellation is received 7 to 13 calendar days before the first scheduled class, the participant may receive:

50% of the course fees already paid.

5. Participant Cancellation — Less Than 7 Days Before the Course Starts

If cancellation is received fewer than 7 calendar days before the first scheduled class, course fees already paid are normally non-refundable.

6. Cancellation After the Course Starts

Once the participant has attended or the course has commenced, payments already made are normally non-refundable.

This includes withdrawal because of:

• personal schedule changes;
• work commitments;
• travel;
• relocation;
• change of interest;
• inability to continue attending; or
• other personal circumstances.

This does not affect any right that cannot legally be excluded.

7. Installment Plans

If the participant selected an installment plan:

• refund calculations apply only to amounts actually paid;
• overdue installments may affect continued participation; and
• any remaining payment obligation will be handled according to the enrollment/payment arrangement accepted by the participant.

8. Student Discount Payments

The student fee is a specially discounted course fee.

The same cancellation timelines apply to student payments unless iPlexSoft confirms otherwise in writing.

9. Course Cancelled by iPlexSoft

If iPlexSoft cancels the entire course before it begins and cannot offer a suitable replacement batch, participants will be entitled to:

a full refund of course fees paid to iPlexSoft.

Alternatively, the participant may choose to transfer the payment to another available batch.

10. Batch Rescheduling

A reasonable change in:

• trainer;
• class date;
• session timing;
• lesson order; or
• classroom arrangement

does not automatically entitle a participant to a refund.

However, if iPlexSoft makes a material schedule change that prevents a participant from reasonably attending, iPlexSoft may offer:

• transfer to another batch;
• deferral;
• course credit; or
• an appropriate refund.

11. Weekday and Weekend Transfers

Participants may request a transfer between the Weekday and Weekend batches.

Transfers are:

• subject to available seats;
• subject to schedule compatibility; and
• subject to approval by iPlexSoft.

Any difference in applicable fees must be settled before the transfer is completed.

12. Deferral to a Future Batch

Before the course starts, participants may request to defer their enrollment to a future available batch.

Deferrals are not automatic and remain subject to:

• seat availability;
• timing;
• course availability;
• outstanding fees; and
• iPlexSoft approval.

Unless otherwise approved, only one deferral may be permitted per registration.

13. Medical or Exceptional Circumstances

Where a participant faces a serious medical condition or exceptional circumstance, iPlexSoft may review the case individually.

Depending on the circumstances, we may offer:

• deferral;
• batch transfer;
• course credit; or
• another reasonable solution.

Supporting documentation may be requested.

Approval remains discretionary except where applicable law requires otherwise.

14. Missed Classes

Missing classes does not create an automatic right to:

• a refund;
• partial refund;
• fee reduction; or
• private replacement session.

Participants should inform the academy as early as possible when they expect to miss a class.

15. Removal for Misconduct

If a participant is removed because of serious misconduct, unauthorized system access, harassment, fraud, cheating, illegal activity, or serious violation of course rules, fees already paid may be non-refundable to the extent permitted by law.

16. Internship

The paid internship opportunity is separate from the course fee.

Not being selected among the top 3 performers does not create a right to a course-fee refund.

17. Certificate

Failure to qualify for a certificate because of incomplete participation, unpaid fees, misconduct, or unmet course-completion requirements does not automatically create a refund right.

18. Refund Method

Approved refunds will normally be returned through the original or another agreed payment method.

Participants may be required to provide information reasonably necessary to process the refund.

Any processing time imposed by a bank or payment provider is outside iPlexSoft’s direct control.

19. Payment Gateway or Bank Charges

Where a third-party payment processor or bank charges a non-refundable transaction fee, that external fee may not be recoverable unless required by law.

Any such deduction will be explained where applicable.

20. Duplicate or Incorrect Payments

If you believe that you:

• paid twice;
• paid an incorrect amount; or
• made a payment to the wrong iPlexSoft account,

contact us promptly with payment evidence.

Verified excess payments will be reviewed and corrected.

21. Force Majeure

Where classes are disrupted by events outside iPlexSoft’s reasonable control, we may first attempt to:

• reschedule sessions;
• adjust the timetable; or
• provide another suitable arrangement.

A temporary disruption does not automatically result in a refund.

If the program cannot reasonably continue, iPlexSoft will determine an appropriate resolution considering:

• training already delivered;
• fees paid;
• remaining course value; and
• applicable law.

22. Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer right that cannot lawfully be excluded.

23. Contact for Refund Requests

iPlexSoft Academy

Email: info@iplexsoft.com
Phone / WhatsApp: +92 316 9923370
Office: Office # 1107, 11th Floor, Park Avenue, Shahra-e-Faisal, Shahrah-e-Faisal Block 6 P.E.C.H.S., Karachi, 75100